Choosing equipment
Find the diagnostic tool, interface or computer for the vehicles you work on.
Get buying adviceKeep the job moving.
Practical advice before you buy. Technical guidance when you're setting up. Get in touch with the people behind your equipment.
Technical support
Installation or connection questions? Send the details through email or WhatsApp.
Ask for supportOrders & delivery
Have your order number ready and our team can help with your purchase.
Get an order updateA LITTLE CONTEXT GOES A LONG WAY
Let's work through it.
Include your tool model, software version, vehicle details and the exact error. That helps our team understand the issue before getting back to you.
Remote support
Arrange your session with our team before downloading or connecting remote access software.
Visit the official AnyDesk websiteFrequently asked questions.
Can I get technical support by phone?
Phone calls are for general questions, purchase advice and arranging appointments. Technical support is handled through email, WhatsApp or a scheduled AnyDesk session.
What should I include in a support request?
Include your order reference, tool model, software version, vehicle make, model and year. Describe what you are trying to do and the exact error message.
Can you help if I bought my device elsewhere?
Contact our technical team with the device details and issue. Assistance may be available for a fee; the team will confirm the scope and cost before proceeding.
My tool will not connect to the vehicle. What should I check?
First check that the OBD connector is seated securely and follow the connection steps supplied with your device. If the problem continues, share the tool, vehicle and error details with our support team.
Can you confirm compatibility before I order?
Yes. Send the product name, your vehicle make, model and year, and the task you need to perform. Ask the team to confirm coverage, required software and what is included.
How do remote support sessions work?
Contact our team first to arrange an appointment. The team can guide you through a session using AnyDesk. Only start a remote session with a representative you have contacted through our published support channels.